Invoices are generated 2nd day of every month paid until 22nd day in advance for the following month.
You can suspend Your service for 6 months maximum.
We value tidiness, that’s why we try to keep any drilling works at minimum. An exception here is the GPON connection. Here, we have to do some drilling.
If You are:
- A customer, who joined us in June this year or later – all You need to do is send an e-mail with information that You want to change to firstname.lastname@example.org; the change of speed will happen automatically,
- A customer, , who joined us before June this year – all You need to do is send an e-mail with information that You want to change to email@example.com or call our CS, and You will receive an annex to Your contract. After signing and sending us its scan – the change of speed will happen automatically.
Remember that changing Your internet’s speed, You also change the cost of Your service from KISS to HUG. To use the speeding up option You also need to have have a device that operates the speed up 1000 Mb/s.
If You have Your own device (configurated router for example) maximum amount is defined by producer and it could be over a dozen wireless devices. Usually though there are maximum 4 (through wired connections). In case of a lack of router, the number of devices connected at the same time is limited to 1.