• Internet
  • Television
  • Mobile

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WARNING! AT MOICO, THIS PACKAGE CAN ONLY BE ORDERED WITH THE INTERNET

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SERVICE

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WHEN ARE SERVICE INVOICES GENERATED?

Invoices are generated 2nd day of every month paid until 22nd day in advance for the following month.

IF AND FOR HOW LONG CAN I SUSPEND A SERVICE?

You can suspend Your service for 6 months maximum.

WILL ANY DRILLING IN MY HOME BE NECESSARY?

We value tidiness, that’s why we try to keep any drilling works at minimum. An exception here is the GPON connection. Here, we have to do some drilling.

I WANT TO CHANGE MY CONNECTION’S SPEED. HOW TO DO IT?

If You are:

  • A customer, who joined us in June this year or later – all You need to do is send an e-mail with information that You want to change to enjoy@moico.pl; the change of speed will happen automatically,
  • A customer, , who joined us before June this year –  all You need to do is send an e-mail with information that You want to change to enjoy@moico.pl or call our CS, and You will receive an annex to Your contract. After signing and sending us its scan – the change of speed will happen automatically.

Remember that changing Your internet’s speed, You also change the cost of Your service from KISS to HUG. To use the speeding up option You also need to have have a device that operates the speed up 1000 Mb/s.

HOW MANY DEVICES I CAN CONNECT AT THE SAME TIME TO MOICO?

If You have Your own device (configurated router for example) maximum amount is defined by producer and it could be over a dozen wireless devices. Usually though there are maximum 4 (through wired connections). In case of a lack of router, the number of devices connected at the same time is limited to 1.

WHAT GIVES MOICO?

First of all, time saving and convenience. Our internet, television and telephone are simply supposed to work and be the best service of this type in Poland.

HOW TO ORDER A MOICO SERVICE OR PACKAGE OF SERVICES?

It’s easy! You can do it via the “Services” subpage (add to basket option), in person at our office or by e-mail: enjoy@moico.pl. 

HOW TO CUT YOUR BILLS?

Choose a few services to create your package, and you will save every month. When you add one additional service to the Internet, you save PLN 10 per month. With two services, the discount is already PLN 25. It is best to see how it works in practice – go to the services section, add individual services to the basket and watch how the calculated discount grows.

WHAT TO DO, TO MAKE THE MOICO SERVICE AVAILABLE IN A NEW LOCATION?

Our services are provided using our own fiber optic network, thanks to which we can quickly connect new locations and share our Internet. If we are not in your building yet, fill out the Authorization and send to enjoy@moico.plwe will take care of the bureaucracy. Thanks to the authorization, we will be able to agree on the connection conditions with the building manager and provide fiber optics. 

 

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