WHEN ARE SERVICE INVOICES GENERATED?
Invoices are generated 2nd day of every month paid until 22nd day in advance for the following month.
IF AND FOR HOW LONG CAN I SUSPEND A SERVICE?
You can suspend Your service for 6 months maximum.
CAN I CANCEL JUST ONE SERVICE IF I HAVE A PACKAGE DEAL?
Of course, but please remember, that according to price list available on the website, the remaining fees in your package will be increased.
WILL ANY DRILLING IN MY HOME BE NECESSARY?
We value tidiness, that’s why we try to keep any drilling works at minimum. An exception here is the GPON connection. Here, we have to do some drilling.
I WANT TO CHANGE MY CONNECTION’S SPEED. HOW TO DO IT?
If You are:
- A customer, who joined us in June this year or later – all You need to do is send an e-mail with information that You want to change to firstname.lastname@example.org; the change of speed will happen automatically,
- A customer, , who joined us before June this year – all You need to do is send an e-mail with information that You want to change to email@example.com or call our CS, and You will receive an annex to Your contract. After signing and sending us its scan – the change of speed will happen automatically.
Remember that changing Your internet’s speed, You also change the cost of Your service from KISS to HUG. To use the speeding up option You also need to have have a device that operates the speed up 1000 Mb/s.
IS IT POSSIBLE TO HAVE MORE THAN ONE IP ADDRESS?
Yes, at MOICO You can have more than one IP address. Therefore, You can also have 2 routers connected independently! The cost of every additional IP is 15 zł/month.
IS THERE A POSSIBILITY OF SETTING UP A FAMILY FILTER/BLOCKADE?
There’s no possibility of setting up a parental blockade when buying a service. All blockades and filters need to be configurated independently.
WHAT SHOULD I DO IF THERE ARE CONNECTION INTERRUPTIONS IN CABLE CONNECTION?
If Your computer is connected to the router through a wire and the internet is connected through Ethernet, and the connection is constantly interrupted – unplug it and after a while connect Your router to the power source. Reboot Your computer, shutting down unnecessary apps.
If the problem didn’t disappear, verify Your router configuration and connect Your device (computer for example) directly to the internet, omitting connection through router and verify Your service actions.
ARE PUBLIC IP ADDRESSES PERMANENT?
Public IP addresses are assigned dynamically from DHCP server. Same address is always assigned to a given device. In very rare and particular cases a public IP address can be changed.
IS MY IP ADDRESS PUBLIC OR PRIVATE?
In most cases private IP addresses are assigned. However, if You need a public address – contact our CS.
Public IP address is included in the package cost and doesn’t generate any extra fees.
HOW MANY DEVICES I CAN CONNECT AT THE SAME TIME TO MOICO?
If You have Your own device (configurated router for example) maximum amount is defined by producer and it could be over a dozen wireless devices. Usually though there are maximum 4 (through wired connections). In case of a lack of router, the number of devices connected at the same time is limited to 1.
DOES MOICO BLOCK PORTS?
MOICO doesn’t block any ports. If You have a public IP address, You can redirect ports on Your access device and enjoy a remote access to Your internet assets.
WHAT TO DO I HAVE TO DO AFTER CHANGING MY ACCESS DEVICE (FOR EXAMPLE I CHANGED MY ROUTER)?
To connect Your new device with MOICO network, a registration of Your new MAC device is necessary.
After connecting the new device You will be redirected to Customer’s Panel, where, by giving You contract number and password – You will register a new device. Remeber that previously registered device will be automatically deleted.
In cases of problems registering the device by Yourself contact our CS. Prepare MAC and address of Your new device. You can also hand the new IP address to the consultant.
WHAT GIVES MOICO?
HOW TO ORDER A MOICO SERVICE OR PACKAGE OF SERVICES?
HOW TO CUT YOUR BILLS?
WHAT TO DO, TO MAKE THE MOICO SERVICE AVAILABLE IN A NEW LOCATION?